SUPPORT
How can we help?
Answers to the common stuff below, and a straight line to the team when you need a human.
Email us
The inbox is read by the people who build the app. Include your handle if your question is about your account.
support@perfectputt360.comMessage us from your account
Signed-in support requests arrive with your account attached, so there is no back-and-forth about which profile is yours. Works whether or not you have a membership.
Sign in & send a messageAccount & sign-in
How do I create an account?
Accounts are created in the app. Download it, then sign up with your email (we send a one-time code, no password to remember) or continue with Google or Apple.
Can I sign in on the website?
Yes. Use the same email code, Google, or Apple sign-in you use in the app to manage your account, check your membership, and message support.
Sign in →I signed in with Apple and hid my email. Can I still sign in by email?
Yes. In the app, go to Settings → Add sign-in email to attach a real address to your account. After that, email-code sign-in works everywhere, including this site.
My one-time code expired or never arrived.
Codes are short-lived, so request a new one from the sign-in screen. Check spam, and if it keeps happening, email us and we’ll dig in.
Membership & billing
How do I cancel my membership?
Billing lives with your app store, so cancel there: Apple → Settings → your name → Subscriptions (or apps.apple.com/account/subscriptions). Google → Play Store → Payments & subscriptions. Your benefits run through the end of the paid period.
Membership details →I subscribed but the app still says Free.
Open Settings → Membership in the app and tap Restore Purchases. That re-links the store purchase to your account. Still stuck? Email us with the store you purchased on.
Can I get a refund?
Refunds are handled by Apple (reportaproblem.apple.com) or Google (Play order history) since they process all payments. We never see your card.
Gameplay & scoring
How does the 360 score work?
Five stations, played twice, with ten putts at each and every one counted, for one score out of 360. Bonuses reward the first putt in, the last putt in, and sweeping a station clean, and the fifth station counts double. Lite mode is a single round scored out of 150. The blog has a full walkthrough of the format and what a “good” score looks like.
Read the blog →Can I pause a game and finish later?
Yes. Save a game mid-round and pick it up from the home screen whenever you’re back at the basket.
How accurate is the AR measuring?
Measure uses your phone’s camera and motion sensors to lay out stations, and we calibrate it against a tape measure as part of every release. Good lighting and a steady scan give the best results.
Data & privacy
How do I delete my account?
In the app: Settings → Delete account. Or sign in here on the web and use the delete option on your account page. Deletion removes your profile, games, and photos permanently.
Your account →What data do you collect?
The privacy policy spells out what we store, why, and what we never touch, in plain language.
Privacy policy →